Protect yourself, your family and your belongings

How to make a claim

Botswana Insurance Company (BIC) is our underwriter for this cover. One call to our claims department will put you in touch with our specialised claims staff that will provide you with all the advice and claims assistance that you need. In the event of an incident which may result in a claim under this policy you are required to:

• Notify BIC by telephone as soon as possible of the event and within 30 (thirty) days of the happening of the event deliver to us all relevant information and details of the claim in writing together with all documentation supporting the claim
• Notify the police of the event within 24 (twenty-four) hours and advise us of the police station and police reference number
• Immediately send us, preferably by email or express mail, any documentation, processes or correspondence you may receive in connection with the event
• Under no circumstances may you instruct your own attorney or admit liability or make any statements, offers, promises or payment to or negotiate or settle your claim with any person
• Advise us of any other insurance in force which covers the same event, in which case we will be liable only for our ratable proportion of the loss
• Obtain our written approval before giving any instruction for repairs, except for emergency repairs not exceeding the amount of P2 500