Step-by-step help guides for Hello Money (USSD)
  • How to register (new user)

    1. Dial *161*234# 
    2. Select Option 1: Self registration (Only for Absa customers)
    3. Enter branch code
    4. Select branch name
    5. Enter account number
    6. Press 1 to accept terms and conditions
    7. Enter date of birth digits
    8. Enter card number digits
    9. Enter debit card’s expiry date
    10. Receive confirmation screen of successful registration
    11. Temporary mobile banking PIN will be sent to your device via SMS
  • How to pay bills and electricity

    1. Dial *161*234# 
    2. Enter mobile banking PIN
    3. Select option 4: Pay bills
    4. Select pay a registered biller if any
    5. Select the biller
    6. Enter bill amount
    7. Select the account to be debited
    8. Press ## to proceed
    9. Press 1 to confirm transaction
    10. Confirmation screen.
    11. You receive a token via SMS
  • How to transfer funds to someone's Absa account

    1. Dial *161*234# 
    2. Enter mobile banking PIN
    3. Select option 6: Funds transfer
    4. Select register beneficiary
    5. Select Absa A/C
    6. Enter branch code
    7. Enter beneficiary account number
    8. Enter beneficiary nick name
    9. Press 1 to confirm
    10. You will see a confirmation screen
  • How to do CashSend

    1. Dial *161*234# 
    2. Select the ‘Cash Send’ option from list
    3. Enter your 4 digit PIN for Hello Money
    4. Enter the amount to be sent
    5. Create a 4-digit custom PIN for the transaction
    6. Confirm the 4-digit PIN created at step 5 by re-entering it
    7. Enter the recipient’s mobile number (this is mandatory)
    8. Confirm the transaction, and receive a confirmation note of the transaction. An SMS will be sent to the number entered at step 7 with the details of the voucher
    9. Send the PIN separately to the recipient for security reasons
  • How to transfer money to your mobile wallet

    1. Dial *161*234# 
    2. Select M-Wallet (option 8)
    3. Select wallet for sending money to (In this case its Orange Money)
    4. Select wallet to transfer funds to (to own number or to other mobile number)
    5. Enter the number you wish to send money to
    6. Enter amount you wish to transfer
    7. Select account you would like to transfer from
    8. Confirm the transaction
Need more help?

Call us on:
+2673159575 (Contact centre)
0800 600 444 (BTC Toll Free)
150 (Mascom Toll Free)

Email us:
Botswana.CustomerService@absa.africa