Manage your debt in difficult times

Missed your loan/credit card repayment, or recently changed your personal details? 

Contact +267 3634040 or send an email to collections@absa.africa to make a payment plan.
You can also use these contact details to find out about auction, or to let us know about any changes to your personal details, including:

• Contact details
• Residential address
• Employment, or
• Banking details

Frequently asked questions

1. I lost my job. What will happen to my debts?
   If you have a retrenchment cover, your personal loan/credit card will be paid off and home loan/car will only be paid for 12 months.
   If you don’t have retrenchment cover, you will have to contact Collections and Recoveries Department at Head Office to discuss available options to assist you to pay off your debt.
   
   
2. I am no longer working due to an injury. What happens to my debts?
   Your loan has credit life insurance, which covers your loan in the event that you are boarded on medical grounds. If you decide to leave without medical recommendation, you will not be covered by the insurance and you will be expected to pay off your debt.
   
   
3. What should I do to clear my name on the credit listing?
   You pay what you are currently owing and the status of your listing will be updated at the Credit Bureau.
   
   
4. Why am I listed at Credit Bureau?
   There are 2 types of listing namely; positive listing and negative listing:
   A positive listing is when your car/home loan, personal loan/credit card that is not overdue is listed at the Credit bureau. This is done to keep a record of all your financial obligations. It is done in compliance with financial institution practice.
   A negative listing is when your overdue car/home loan, personal loan/credit card is listed at the Credit Bureau.