Step-by-step help guides for Absa Mobile Banking App
  • How to register (new user)

    1. Download Absa Botswana Mobile App via Google Play store or Apple store
    2. Open the App on your device
    3. Click register
    4. Enter your details and click next
    5. Enter bank details and click next
    6. Customer receives OTP via SMS
    7. Enter OTP 
    8. Create an online banking username
    9. Create an online banking password
    10. You will see a confirmation screen and are now registered.
  • How to buy airtime

    1. Open the Absa Botswana Mobile App on your device
    2. Log in
    3. Select 3 lines at the top left of the screen
    4. Select Manage Recipients 
    5. Select Add new recipient 
    6. Select Buy Airtime
    7. Select Network operator (Mascom/Orange/Bemobile)
    8. Input cell number and recipient nickname
    9. Review and save recipient
  • How to pay for DSTV

    1. Open the Absa Botswana Mobile App on your device
    2. Log in
    3. Select the 3 lines at the top left of the screen
    4. Select Manage Recipients 
    5. Select Add new recipient
    6. Select Bill Payment 
    7. Select Television Subscription as bill type
    8. Select Multichoice - DSTV
    9. Enter smart card number and recipient nickname
    10. Select next
    11. Select save
    12. Enter and confirm OTP
    13. You will see a confirmation screen
  • How to buy electricity

    1. Open the Absa Botswana Mobile App on your device
    2. Log in
    3. Select the 3 lines at the top left of the screen
    4. Select Manage Recipients 
    5. Select Add new recipient
    6. Select Bill Payment 
    7. Select Electricity as bill type
    8. Select Prepaid 1 or 2 (Any of your choice)
    9. Enter meter number and recipient nickname
    10. Select next
    11. Select save
    12. You will see a confirmation screen
  • How to do an Absa to Absa transfer

    1. Open the Absa Botswana Mobile App on your device
    2. Log in
    3. Select the 3 lines at the top left of the screen
    4. Select Manage Recipients 
    5. Select Add new recipient
    6. Select Domestic Absa Account
    7. Enter branch name, account number, account holders name and recipient nickname
    8. Select next 
    9. Review and save
    10. Enter OTP and comfirm
    11. You will see a confirmation screen
  • How to do an Absa to wallet transfer

    1. Open the Absa Botswana Mobile App on your device
    2. Log in
    3. Select 'Mobile Wallet' icon at the bottom of the screen
    4. Select for myself or for someone new
    5. In the case of someone new, enter the mobile number, wallet type, amount, account to be debited and select whether you want to save as a beneficiary or not.
    6. Click next
    7. Confirm wallet transaction
    8. Enter OTP you received via SMS
    9. You will see a confirmation screen
Need more help?

Call us on:
+2673159575 (Contact centre)
0800 600 444 (BTC Toll Free)
150 (Mascom Toll Free)

Email us:
Botswana.CustomerService@absa.africa